Why did a different car arrive, and will I pay more?

We know you’re expecting the vehicle you booked. To help avoid delays and keep you on your way, we may occasionally send a different vehicle.

You can rest assured that you won’t pay more because of this change. We’ll always charge you the lower of the two prices—for the service you booked or the service you receive:

• Booked Executive but received a standard vehicle? We’ll charge you the lower standard-service price.
• Booked Standard Select but received an Executive vehicle? You’ll still pay the standard-service price, so you can enjoy the upgrade at no extra cost.