We know that plans change, our cancellation charges are listed below:
Booking type | Has a driver been allocated? | Time | Cancellation charges |
ASAP and Pre-Booked | A driver has not been allocated to the passenger booking | Pre-allocation | No charge |
ASAP | A driver has been allocated to the passenger booking and the arrival time is after the quoted estimated time of arrival. | Greater than 10 minutes | No charge |
10 minutes or less | Up to 100% of the Charges | ||
Pre-Booked | A driver has been allocated to the booking and the arrival time is after the pre-booked time. | Greater than 10 minutes | No charge |
10 minutes or less | Up to 100% of the Charges | ||
Pre-Booked First Service | A First Service in the UK has been booked, if the cancellation is made prior to booked pick-up time. | Greater than 4 hours before pick up time | No charge |
Less than 4 hours before pick up time | Up to 100% of the Charges |
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